RETURNS POLICY
Orders [excluding custom-made products] may be returned to Gold State Gear, Inc. within 14 days of purchase, provided the products are in “brand new” condition and include all original packaging materials (also in “brand new” condition). Refunds will be issued for the original sale price of the eligible returned items (+ sales tax) minus the 10% restocking fee and any other processing fees; shipping charges are not refundable.
* A dated sales receipt or invoice is required to process most returns.
* You must contact Gold State Gear, Inc. directly before returning your order.
* Custom-Ordered Equipment & Products cannot be returned except in the limited cases of manufacturer defects and/or production errors whereby it is demonstrated that the equipment or products do not meet the agreed upon requirements and requests by the customer.
*Mail returns to our main office at:
Gold State Gear Inc
24335 Prielipp Rd. Suite 111
Wildomar, CA 92595
If upon receipt and inspection of your order you find any discrepancy, i.e. missing or faulty items, it is extremely important that you contact us immediately so we can resolve the problem quickly and efficiently.
Please note that we only ship non-damaged items. Typically, if an item arrives damaged, it is due to the courier, in which case you will need to call the courier and file a claim. We cannot be held responsible for any damage or loss that occurs during shipping, as this is beyond our control.
If a carrier attempts to deliver an order in a damaged package, please refuse to accept delivery and contact Gold State Gear, Inc.
Cancellations
re: Stock Equipment & Products
Online / Phone / Email orders that are cancelled prior to shipping and handling are eligible for a full refund. For orders that are cancelled after shipping and handling, any shipping charges, handling fees, restocking fees, etc. will be deducted from the refund amount. It is not always possible to halt shipments once they have been collected by the courier, therefore in the event of a cancellation after an item has shipped it may be necessary to first allow the scheduled delivery and then contact us to initiate the return process.
re: Custom-Ordered Equipment & Products
Custom-Ordered Equipment & Product orders that are cancelled prior to any stages of scheduling, production, assembly, etc. may be eligible for cancellation and a full refund.
Due to the nature of custom-ordered equipment and products, various stages of preparation, production and fulfillment require various costs and commitments from Gold State Gear, Inc. to our business partners. Cancellation of a custom order that has reached a certain point in the production cycle, which is to be determined solely by the manufacturer on a case by case basis, may result in cancellation, restocking and/or administrative fees which Gold State Gear, Inc. will deduct from any potential refunds.
Gold State Gear, Inc.’s quality guarantee covers any defects in materials or workmanship occurring with normal use of any product for up to 60 days after the purchase. At times, products must be returned to the manufacturer for repair or replacement. Any charges for such repair or replacement not covered by the manufacturer warranty are the responsibility of the customer. If you have a problem with any equipment or products after 60 days, it is generally more expedient and cost-effective for us to assist you in contacting the manufacturer directly to resolve the issue.
Phone: 833-GSG-GEAR (474-4327)
Email: sales@goldstategear.com