1-833-GSG-GEAR (474-4327)

FAQ

 

FAQs

Payments & Refunds

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Payments & Refunds

What forms of payment are available?
Gold State Gear, Inc. accepts Visa, MasterCard, American Express, Discover, PayPal, personal check and bank-to-bank / wire transfer. For wire payments, Gold State Gear, Inc. will provide all necessary banking details during the sales process. All fees associated with wire payments will be the responsibility of the customer and shipment of orders will be held until full payment has been received and deposited into the appropriate Gold State Gear, Inc. account(s).
May I request a refund?
Of course, but please contact us first by phone or email to discuss the purpose of your refund request as there may be another solution to your problem. If a refund is necessary, one of our sales professionals will assist you with further instructions to expedite that process.
* Returned Items: Refunds will be processed on the first full business day following the date that the returned items are received provided that the returned items meet the necessary criteria as outlined in our return policy.
* Order Cancellations: Refunds will be processed on the first full business day following the date of the cancellation request provided that the cancellation meets the necessary criteria as outlined in our order cancellation policy.
* Refunds will be issued to the credit card / bank account / PayPal account that was used for the original transaction.
* Although Gold State Gear, Inc. will always act promptly to issue your refund, understand the nature of refunds via credit card or wire could delay the receipt of your funds for up to 10 business days.
* Refunds are issued for the original sale price of the items (+ sales tax); shipping charges are not eligible for refund.
Why am I paying sales tax?
Sales tax is calculated according to the destination of the merchandise. Gold State Gear, Inc. does not benefit from the collection of taxes and we remit all collected taxes directly to the appropriate taxing jurisdiction.
We are required to collect sales tax on all orders delivered within the states wherein we operate a retail business, therefore all orders delivered within the state of California will be charged our local sales tax.
Due to ever-evolving tax and interstate commerce laws, especially as they relate to e-commerce, it may be required for Gold State Gear, Inc. to collect taxes for jurisdictions outside the state of California.

Ordering & Shipping

How do I place an order?
Orders can be placed online at www.goldstategear.com, by e-mail to sales@goldstategear.com and by phone at 833-GSG-GEAR (833-474-4327), or you can visit one of our two retail stores which are located at Skydive Perris and Skydive Elsinore in sunny Southern California.
How do I track my shipment?
For all FedEx and UPS shipments, tracking numbers will be emailed to you directly from the courier once the parcel has been scanned and collected. For alternate shipping methods, tracking numbers (when available) will be emailed to you from a Gold State Gear, Inc. sales professional.
What happens if I refuse a shipment?
We do not recommend refusing your shipment. If you no longer want the items you ordered, it is always best to contact us and a Gold State Gear, Inc. sales professional will assist you through the proper return process. When a shipment is refused it could delay the parcel’s return to our warehouse and may also result in additional fees. Any fees, customs, duties, etc. associated with the refusal will be the responsibility of the customer and will be deducted from any potential refunds.
How much does shipping cost?
Shipping options and estimates are available in your online shopping cart prior to checkout. Shipping charges are calculated per courier based on size, weight, destination and desired delivery time. If you do not see your preferred shipping method upon checkout, please contact us and a Gold State Gear, Inc. sales professional will assist you.
What is in-store pickup?
If you plan to visit Skydive Perris or Skydive Elsinore, you may also choose to collect your items at one of our retail stores. Select the appropriate Perris or Elsinore “in-store” pick up location in the shipping options. Note: Sales Tax is required on all orders collected at one of our retail locations.
Why am I paying import duties/fees?
Duties and taxes are not reflected in the price of the items you purchase from Gold State Gear, Inc. Items not originated within the country you reside are subject to a customs duty, which is a tariff or tax imposed on items transported across international borders. Check your country’s fee schedule prior to placing an order to learn what amounts you should expect to pay when purchasing and importing goods from Gold State Gear, Inc.

Sizings

re: Helmets

I measured my head, why doesn’t my helmet fit?
Skydiving helmets are the most exchanged and returned item at Gold State Gear, Inc. Head shapes vary and every helmet manufacturer has its own sizing guide, therefore even when “measuring correctly” there can still be a discrepancy in fit. When possible, it is always desirable to visit one of our retail locations where you can test a variety of sizes to determine your proper fit, or to seek out a friend at your local dropzone who has the same style that you are interested in before making your final decision. If your new helmet doesn’t fit, we will gladly exchange it when the original helmet is returned provided it meets the necessary criteria as outlined in our return policy.

re: Custom Skydiving Suits

I followed the measuring guide, why doesn’t my custom suit fit?
Custom tailored skydiving suits are an artform. Measuring for custom tailored skydiving suits is also an artform. Gold State Gear, Inc. sales professionals may assist you via phone / email with the appropriate advice and guides used to measure for your custom suit correctly, but occasionally this does not guarantee a desired fit. If your new custom suit doesn’t fit, we will work with you and the appropriate manufacturer to the best of our ability to determine the source of the discrepancy and to help you mitigate the cost and time involved with correcting the fit.

re: Stock Skydiving Suits

I followed the sizing chart, why doesn’t my stock suit fit?
Stock skydiving suits are most often built to fit a range of body shapes and sizes. While one size at the upper end of its range may fit one skydiver perfectly, it could provide more drag for another skydiver who measures at the lower end of its range. For a perfect fit, most skydivers will elect to purchase a custom suit, but when there is a little flexibility in expectations, stock suits are a fast and affordable option. If your stock suit doesn’t fit properly, contact us and a Gold State Gear, Inc. sales professional will assist you in determining the proper size or product exchange.
* In all cases where an item is not made to your desired fit – whether it’s helmets, suits, apparel, eyewear, etc. – contact us and a Gold State Gear, Inc. sales professional will help you find the best solution.