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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Standard ground shipping typically arrives anywhere in the USA within 3-5 business days. If you are shipping internationally, you can expect a delivery time of 7-10 business days. Please note that these are estimated wait times and that they can fluctuate due to the courier. 

You will receive a tracking number that you can use to monitor your shipment status at any time. 

No, we do not store any credit card information. 

You pay California sales tax if the item is shipping to or received within California. All out-of-state sales will not be charged sales tax. 

Yes, Gold State Gear Inc ships to all countries via DHL. Alternatively, you can arrange an outside courier for your parcel. 

Yes, unless requested otherwise. 

If you need to swap an item

Returns and Exchanges

Orders may be returned for a full refund if the items are in new condition and the original packaging undamaged. You will be responsible for paying postage back to Gold State Gear and issued a full refund within 3-5 business days. 

If you receive the incorrect items, we will arrange to pick up the item and send you the correct one free of charge. 

We only ship non-damaged items. Typically if an item arrives damaged, it was due to the courier, in which case you will need to call the courier and file a claim. 

Mail returns to our main office at:

Gold State Gear Inc

2091 Goetz Rd

Perris, CA 92570

You can call our main line 1-833-474-4327 or email sales@goldstategear.com

If you need to change your shipping address after an order is submitted, please email sales@goldstategear.com your order number and the correct address. Note that you may need to pay for the difference in shipping charges. 

Yes. To cancel an order, please call 1-833-474-4327 or send an email to sales@goldstategear.com. Make sure you have your order number ready.

Absolutely! Let us know which items you want to order, and we will place a custom order for you.